Shipping Policy
Thank you for your purchase from Restroom Direct. We carry a large stock of the products that we offer. For in-stock orders received before 2:00 PM Eastern time, we ship the same day. If you order after that time, we might still be able to get the item out, so please call to discuss. Shipping times such as overnight and 2nd day include business days only. Weekends and holidays are not counted and your product is normally not delivered on Saturdays unless specifically requested. Saturday shipping may cost more and is normally only available for home delivery.
- While we stock almost all of the items that we sell, we may drop-ship items that are less popular, customer-made or out of stock directly from the manufacturer. This may add time to the delivery. If you have ordered something that is not available for immediate delivery, we will let you know. Our customers are usually pleased with the speed of our service and the level of communication.
- Restroom Direct uses FedEx for most shipments. Our default receipt states that you will be receiving your order via FedEx. Please note, however, that some orders may ship using different services such as UPS, USPS etc. We may choose to drop-ship some orders directly from the manufacturer or a third party provider in order to best service you.
- We require that all home shipments with a value over $200 be signed for by a person. All business shipments of any value must be signed by a person. If you are not on location to sign for a package, it is your responsibility to work with the delivery company to arrange for re-delivery or you can call us to have it shipped to a FedEx location for pickup there - if that is an option.
The terms of our sales are FOB, origin, meaning that ownership passes to the customer at the time of shipment.
Freight
Some of our items may be shipped to you using a freight service. In these instances, it is your responsibility to tell us if there are any restrictions for receiving freight / pallet shipments at your location. If you do not have a loading gate or a forklift, or if there will not be someone available to receive the goods at any particular time, we will need this information so that we can advise the trucking company accordingly. If a truck has been sent to your location and it is forced to reschedule due to insufficient access or because no one was available to receive the shipment, there will be a fee imposed by the trucking company that will be billed to you, the customer. These fees are typically $75 to $125.
Damaged Goods
It is the receiver's responsibility to check for damage before signing for the package(s). If damage is found, the receiver must report this with the driver. Restroom Direct will not take responsibility for shipping damage that has not been reported in writing before the driver has left. In some cases a claim may still be made within 21 days of shipment. Please call us and we will work with you to resolve the issue if possible. Products that are damaged or faulty not in relation to shipping will be covered under warranty. Please contact us.
Free Shipping
"Free shipping" applies only to the lower 48 US States or to the European Union in the case of products marked specifically with free shipping for Europe. Free expedited shipping codes for specific products are only valid for those products and may not be used for other items.
Shipments to Hawaii and Alaska
If shipping to Alask or Hawaii we normally list 2nd Day Air as the primary or only shipping method, as this is the most cost effective and timely way to get you your items and because, well, it's hard to ship via Ground across an ocean. However, some items cannot be shipped via Air because of the size of the item or other factors. In those cases, even though you have selected 2nd Day Air as your shipping method, we may have to ship your order by ground, freight or boat, which would take significantly more time. If you have any questions, please call us before your order so that we can confirm the shipping method.
Shipments to Canada
Why are the shipping costs to Canada so high on our site? Not only will we ship you the items as part of the cost, but we will also pay the customs fees, duties and taxes so that your goods arrive DDP (Delivered Duty Paid) and you can receive your goods with no additional delays or costs. Canadian sales taxes (GST) are withheld and paid through our brokers and not directly by us.
Shipments to Other Countries
Unless specifically noted, all shipments to destinations outside of the US or Canada are shipped CIF or DAP. This means that Restroom Direct is only responsible fror the Cost of the materials sold, Insurance for the value of the merchandise during shipment and Freight. The customer will be responsible for clearing the product through customs and any duties or taxes that might be necessary. Note that warranties on products shipped outside of the US may not apply. If warranty work is necessary, the customer may be responsible for shipping the items back to Restroom Direct so that Restroom Direct can perform the warranty work, and also back to the customer once the work is complete.
Payment Policy
All prices shown at Restroom Direct are in US Dollars.
Credit cards
We accept Master Card, Visa, Discover and American Express. If you are paying with a non-US credit card, the actual charge will depend on your bank's exchange rate. (However, we may require a wire transfer for foreign transactions.) Your card will be charged at the time of the order, not at the time of shipment, so that we can reserve your item(s) for you during the processing period.
PayPal
Paypal is accepted.
Financing through Paypal
Looking for simple payment terms? Paypal offers them for Restroom Direct sales.
Wire Transfers
Please call or email info@restroomdirect.com for wire transfer instructions.
Check
When you check-out at Restroom Direct, you will find an option to pay by check. If you choose that option, your order will be shipped once the check has been received, cashed and cleared. Please include a copy of your order when mailing checks. We do not accept electronic checks at this time.
Credit Terms and Purchase Orders
Municipalities and government agencies such as schools can send PO's to Restroom Direct on terms of net 30, however a credit application must be signed. For all other commercial entities, you may also be approved for terms of net 30 with the completion of a credit application. Please email: info@restroomdirect.com to receive a credit application. All customers with terms must pay by check or wire transfer.
Penalty Provisions
All customers who do not pay for their invoice within the terms of their account are subject to penalty interest payments. A penalty interest payment of 1.5% per month is applicable on all late payments. Restroom Direct reports non-payments to credit agencies and reserves the right to take all legal action necessary in the event of late or non-payment.
We appreciate your business!
Always feel free to contact Restroom Direct with any questions that you might have. We look forward to helping you with your restroom equipment needs.
| sales@restroomdirect.com | For help placing an order, product information, availability, or to request a quote |
| accounting@restroomdirect.com | Accounting questions, W-9’s, invoices, A/P, A/R |
| returns@restroomdirect.com | Returns and warranty (returns must be preauthorized per our policies) |
| parts@restroomdirect.com | Parts and service questions and sales |
| catalog@restroomdirect.com | To add items to our product line. Webmaster corrections and suggestions |
| info@restroomdirect.com | Other general inquiries |